Service Level Agreement (SLA)

This Service Level Agreement (“SLA”) forms part of the agreement between Lagless.gg, operated by Elcro Digital Services, LLC (“Company”, “we”, “us”, or “our”) and users of our game server hosting services (“Customer”, “you”).

1 - Service Commitment

Lagless.gg is committed to providing a reliable game server hosting experience. We guarantee a 99.9% uptime per month, excluding scheduled maintenance, force majeure events, and customer-related issues.

2 - Downtime & Credits

If uptime falls below 99.9% in a given month due to our infrastructure failure, customers may request service credits.

Credit Calculation:

• 99.9%-99.5% uptime: 5% credit of monthly fee
• 99.5%-98% uptime: 10% credit of monthly fee
• Below 98% uptime: 15% credit of monthly fee

Credit requests must be submitted within 7 days of the outage. Credits are issued at our sole discretion and cannot be exchanged for refunds.

3 - Scheduled Maintenance

• We will provide advance notice for scheduled maintenance.
• Maintenance periods are not counted toward uptime calculations.

4 - Exclusions

This SLA does not cover downtime caused by:

• User misconfiguration or software modifications.
• Third-party software, plugins, or mods.
• Network issues outside our control.
• DDoS attacks beyond mitigation capacity.
• Violations of our Acceptable Use Policy (AUP)