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Privacy Policy

Effective Date: June 2025

Elcro Digital Services, LLC dba Lagless.gg values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information obtained from our Clients.

Information We Collect

We collect personal information such as name, email address, billing address, payment information, and account details. We also collect usage data, including IP address, browser type, access times, and pages visited. Service data related to the services you purchase from us is also collected.

Panel Security Logging: We collect and log IP addresses and related security information when you access and perform actions on our game panels and dedicated panels. This data is collected to maintain our strict security policies, monitor for unauthorized access, detect suspicious activities, and ensure the integrity and security of our gaming services. This logging helps us protect your account and our infrastructure from potential security threats.

How We Use Information

We use personal information to provide, manage, and improve our services. Billing and payment data is used to process payments and manage accounts. We use your information to respond to inquiries and provide technical support. Security logging data is used to monitor and maintain the security of our services, investigate potential security incidents, and enforce our terms of service. We may also send updates, offers, and service information, with an option for you to opt-out of marketing communications.

Data Security

We take data security seriously and use strong, industry-leading security measures to protect your personal information. Our security framework includes advanced encryption protocols, secure data transmission, regular security audits, and robust access controls. We continuously monitor our systems for potential threats and maintain strict security policies to safeguard your data against unauthorized access, modification, or disclosure. While we implement extensive security measures and remain vigilant in protecting your information, we encourage users to also follow best practices for account security.

Sharing Information

We do not sell, rent, or share your information with third parties without your consent, except when required by law. We may share information with third-party service providers that help us operate our business.

Payment Processing: We use trusted third-party payment processors including Stripe and PayPal to handle billing and payment transactions. When you make a payment, your payment information is shared with these processors as necessary to complete your transaction. These services have their own privacy policies that govern how they handle your data: Stripe Privacy Policy and PayPal Privacy Policy.

Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law. Security logs and IP addresses collected for panel security purposes are retained for a reasonable period to ensure ongoing security monitoring and incident investigation. Clients may request the deletion of their personal data by contacting us.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. We use Cloudflare Analytics and internal analytics tools that are designed to be non-identifying and do not track individual users. We also use Crisp live chat service to provide customer support, which may collect data during your chat interactions. For more information about Crisp's data practices, please see their privacy policy. You can manage your cookie preferences through your browser settings.

Children's Privacy (COPPA)

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information. If we discover we have collected personal information from a child under 13, we will delete it promptly.

Regional Privacy Rights

California Residents (CCPA/CPRA): If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

European Union Residents (GDPR): If you are in the EU, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data (subject to legal limitations, including our right to retain security logs for legitimate security purposes)
  • Data portability
  • Object to processing of your personal data
  • Restrict processing of your personal data

Your Rights

You have the right to request access to your personal data. You may request that we correct any inaccuracies in your data. You can request the deletion of your data, subject to certain legal limitations. To exercise any of these rights, please contact us at the information provided below.

International Data Transfers

Our primary data is stored in Dallas, Texas, United States. Your game server data is stored at the location of your specific node/server. If you are located outside the United States, your personal information may be transferred to and processed in the United States. We implement appropriate safeguards to protect your personal information when it is transferred across borders, including ensuring that such transfers comply with applicable data protection laws.

Account Deletion Process

If you wish to delete your account and personal data, please open a support ticket through your billing panel requesting account deletion. Our support team will review your request and process the deletion in accordance with our data retention policies and applicable legal requirements. Please note that some data may be retained for security, legal, or operational purposes as outlined in this policy.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify affected users within a reasonable timeframe as required by applicable law. Notification will be made through email to your registered email address and/or through prominent notice on our website. We will provide information about the nature of the breach, steps we are taking to address it, and recommended actions you should take to protect yourself.

Policy Changes & Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify users by email and/or by posting a prominent notice on our website. The updated policy will take effect 30 days after notification, unless otherwise required by law. We encourage you to review this policy periodically to stay informed about how we protect your information.

Third-Party Privacy Policies

We work with several third-party service providers. For more information about how these services handle your data, please review their privacy policies:

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us. We will respond to your inquiry within a reasonable timeframe as required by applicable law.

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