Get Help &Support
Our expert support team is here to help you 24/7. For official assistance, please use support tickets — either via the Client Area or Discord tickets.
Choose Your Support Channel
Multiple ways to get the help you need. For account or billing issues, please open a ticket.
Support Ticket
Best for account-specific, billing, and complex technical issues. Tickets are our official support channel.
Live Chat
Good for quick questions and general guidance. For account or billing issues, please open a ticket.
Email Support
Send us an email for general inquiries and non-urgent matters
Discord Community
Open a Discord ticket for official support, and join community discussions.
Support Hours & Response Times
For official support and account-specific issues, please open a ticket in the Client Area or via Discord.
Frequently Asked Questions
Quick answers to common support questions
What's the fastest way to get support?
For account-specific or complex issues, open a support ticket (Client Area or Discord) for prioritized, tracked help. Live chat is great for quick questions and triage.
When should I create a support ticket?
Create a ticket for any account-specific, billing, security, or complex technical issue. Tickets are our official support channel.
Do you offer phone support?
We currently focus on live chat and ticket support for the fastest and most efficient help. Our response times are typically faster than traditional phone support.
What information should I include in my support request?
Include your account details, detailed description of the issue, any error messages, and steps you've already tried. This helps us resolve your issue faster.
Is Discord support official?
Yes. We offer official support through Discord tickets. For account and billing issues, please open a Discord ticket or a Client Area ticket.
What are your support response times?
Support tickets: <1 hour, Live chat: fast triage (availability may vary), Email: 24-48 hours. Premium customers receive priority support.