Lagless support: 24 hours a day,
7 days a week.
Real people, ready to help around the clock. From late-night server issues to weekend setup questions, our support team is here 24 hours a day, 7 days a week.
~5 min
Average first response
24 / 7
Always available
Real humans
No bots
3 channels
Ways to get help
How to reach us
Pick the right channel.
Talk to our team 24/7, or find your answer in the docs.
Submit a Ticket
Best for account-specific, billing, and complex technical issues. Tickets are our official support channel.
- Tracked and prioritized
- Escalation to specialists
- Monitored 24/7
Discord
Official support is back on Discord. Reach the team in real time right in our server, with the community around you too.
- Available 24/7
- Real-time help
- Community know-how
Documentation
Searchable docs, guides, and tutorials. Most common questions are answered here before you ever open a ticket.
- Self-serve answers
- Setup guides
- Always up to date
Day, night, weekends.
We're here.
Support is available every day, at every hour. Reach us through tickets or Discord for help with your server, setup, or account.
No need to wait for opening hours or Monday morning. Our team is available around the clock. Response times can vary with demand and the complexity of your issue.
Urgent issues like server outages are always top priority, no matter the hour, no matter the day.
Always available
Every day. Every time zone.
- Submit a Ticket
- 24/7
- Discord
- 24/7
For account-specific or billing issues, open a ticket so we can track your request. Our documentation is available any time for self-serve answers.
Hang out with us on Discord.
Server owners helping server owners. Swap mod recommendations, get advice from people running setups like yours, and find folks for your next project.
Official support is available on Discord 24/7. For account or billing changes we will still point you to a ticket so there is a record.
Still stuck? Open a ticket.
Tell us what's happening. Our support team is available 24/7 to help you get back to playing.
Open a Ticket