Lagless support: 24 hours a day,
7 days a week.
Not "business hours" support. Not a chatbot. Real humans, around the clock, because server problems don't care what time it is.
~15 min
First response
24 / 7
Always available
Real humans
No bots
5 ways in
Channels
How to reach us
Pick the right channel.
Every channel goes to a real person. Some just get there faster.
Submit a Ticket
Best for account-specific, billing, and complex technical issues. Tickets are our official support channel.
- Tracked and prioritized
- Escalation to specialists
- Monitored 24/7
Discord
Official support is back on Discord. Reach the team in real time right in our server, with the community around you too.
- Team active daily
- Real-time help
- Community know-how
Live Chat
Good for quick questions and general guidance. For account or billing issues, please open a ticket.
- Fast triage
- Real-time assistance
- Available 24/7
Send us an email for general inquiries, partnership questions, and non-urgent matters.
- Detailed responses
- Same-day reply
- [email protected]
Documentation
Searchable docs, guides, and tutorials. Most common questions are answered here before you ever open a ticket.
- Self-serve answers
- Setup guides
- Always up to date
Someone is always watching.
Always.
During core hours you get the full team. Fast replies, people who know the stack, and a fast escalation path when something needs it. Outside core hours, our on-call crew keeps things running.
Response times vary slightly by time of day, but we are always online. No voicemail. No "we'll get back to you Monday." Someone picks it up, every time.
Urgent issues like server outages are always top priority, no matter the hour, no matter the day.
Core Hours
8 AM – 8 PM EST · Mon–Fri
Off Hours
8 PM – 8 AM EST · On-call crew
Weekends
Sat–Sun · Reduced staffing
Hang out with us on Discord.
Server owners helping server owners. Swap mod recommendations, get advice from people running setups like yours, and find folks for your next project.
Official support is back on Discord, and the team is in here daily. For account or billing changes we will still point you to a ticket so there is a record.
Still stuck? Open a ticket.
Open a ticket. We'll get back to you in 15 minutes or less, day or night.
Open a Ticket